For general beneficiary inquiries, please call: 1.866.486.1943 (9 AM to 6 PM EST or 8 AM to 5 PM CST.)

If you are calling from Alaska or outside the USA, please call collect: 1.470.947.3435

Fax: 1.877.435.7181

NYLGBSVolBenefits@infymccservices.com

To assist us in responding to your request, please include the following information:

• First/Last Name
• Certificate Number -or- last 4 digits of your social security number
• Your date of birth
• Your mailing address, including zip code
   

We will respond to your request within 24 hours (1 business day).

Keep your information protected! Emails sent using your Cornell.edu email address will be sent through a secure connection with NYL GBS. When using an email address other than your Cornell.edu email address (i.e.: Gmail, Yahoo, etc.), NYL GBS will respond through a secure messaging system.