Survivor Support Services

Survivor Support Services

Survivor Support Services


Navigating the grief process can be difficult, and that’s why New York Life Group Benefit Solutions is committed to helping families when they need us most. If you are coping with a loss, please consider the resources below, which may provide a sense of comfort.

Survivor Support Specialist

Compassionate assistance is available from our Survivor Support Specialist who can provide grief and bereavement resources and help you understand the full extent of your Life and AD&D Personal Accident coverage. If you’re ready, the Survivor Support Specialist is available between 9:00 am – 5:00 pm EST at (888) 842-4462, ext. 1013382. For a more detailed description of services, click here.


Additional Survivor Resources*

You can access a range of resources through the New York Life Foundation. Grief support is a priority of the foundation, which helps raise public awareness about the impact of grief on families. Resources include:


Kai's Journey

How we grieve



Kai’s Journey is a free film and book series dedicated to children and families who have experienced the death of a loved one. It includes a discussion guide that offers tangible insights and tools to help promote productive conversations about grief.





How we grieve is a helpful resource explaining the grief process in adults and children and the emotional impacts that take place after a loved one dies.





* Available to anyone for use and not subject to having a policy or being a current client.


New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America or New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.


Life Insurance Company of North America is not authorized in NY and does not conduct business in NY.


New York Life Insurance Company
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New York, NY 10010